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Travel Insurance
Emergency Assist

Just in case...

Comprehensive International Travel Insurance, Frequent Traveller Travel Insurance and Australia Only Travel Insurance entitles you to Emergency Travel and Medical Assistance from Mondial Assistance - 24 hours a day, 7 days a week – including:

  • Embassy referral
  • Lost document assistance
  • Emergency travel and accommodation service assistance
  • Interpreter referral
  • Legal referral
  • Emergency message transmission
  • Telephone medical advice
  • Medical service provider referral
  • Arranging appointments with doctors
  • Monitoring of medical condition during hospitalisation
  • Dispatch of medicine
  • Emergency medical evacuation / repatriation
  • Repatriation of mortal remains or local burial
  • Compassionate visits

In the case of an Emergency FREE CALL Mondial Assistance by dialling the number for the country you are in:

Country Telephone No.
Australia 1800 010 075
Canada 1800 214 5514
China 10800 611 0094
France 0800 905 823
Germany 0800 182 7635
Greece 00800 611 4107
Hong Kong 800 900 389
Indonesia 001 803 0612 195
Italy 800 787 451
Japan 0066 3386 1052
Netherlands 0800 023 2683
New Zealand 0800 778 103
Singapore 800 6162 187
Switzerland 0800 561 361
Thailand 001 8006 121 082
United Kingdom 08000 289 270
United States 1866 844 4085


OR for all other countries dial reverse charge ("collect") via the local operator on 61 7 3305 7499

When calling be prepared to tell Mondial Assistance:

  • Your name
  • Your policy number
  • Nature of your problem
  • Phone number where you are
  • Names & dates of any Doctors/Hospitals visits
  • Your home doctors details
  • Travel Itinerary details

You can also email details or questions to .

If you are hospitalised or you are receiving outpatient treatment exceeding AUD$2000, you MUST contact Mondial Assistance as soon as possible.

** This is a summary of features only – full details of cover, limits and exclusions are available in the relevant Product Disclosure Statement.
This insurance is arranged by Wide Bay Australia Ltd ABN 40 087 652 060 (AFSL: 239686) ("Wide Bay Australia Widecover"), and is issued by Allianz Australia Insurance Ltd ABN 15 000 122 850 AFS Licence 234708 ("Allianz"), and is managed by ETI Australia Pty Ltd ABN 52 087 227 177 (AFSL: 245632) trading as Mondial Assistance. To help you make an informed decision about whether to acquire an Allianz insurance product through Wide Bay Australia Widecover you should read our Wide Bay Australia Financial Services Guide (PDF, 84KB) and the Product Disclosure Statement. We do not provide advice about the policy based on any consideration of your personal objectives, financial situation or needs. To decide if it is right for you please carefully read the “Product Disclosure Statement” (PDF, 1.1MB).