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Insurance Claims & Existing Cover Changes

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For your convenience, our insurance provider Allianz and their agent Club Marine provide a phone service for all claims, enquiries and changes on your existing insurance policy. We have also provided details on how to make a personal injury claim against a CTP insurer.

For a quote for new or additional insurance protection—find the insurance you need!

Home Building, Home Contents, Landlords,
Motor Vehicle, Caravan & Trailer Insurance:

Phone Allianz on 1300 139 418

  • For claims PRESS 1
    (hours of operation - Monday to Friday 8:00am to 5:30pm EST)
  • For other enquiries and changes to your existing cover PRESS 2
    (hours of operation - Monday to Friday 8:00am to 9:00pm EST)

After Hours Claims – 131 000

Compulsory Third Party (CTP)

To contact Allianz CTP claims staff call (07) 3023 9006. For personal injury claims against another CTP insurer, or for more information about CTP Claims, please visit the relevant State/Territory authority below.

Pleasure Craft (Boat) Insurance

Phone Club Marine on 1800 335 169
(hours of operation - Monday to Friday 8.30am to 5:00pm EST)

  • For claims PRESS 3
  • For enquiries and changes to your existing cover PRESS 5 

Travel Insurance

Contact Mondial Assistance for claims or 24 x 7 Emergency Travel and Medical Assistance

Commercial Insurance...

Phone the Allianz Business Insurance Service Centre on1300 301 675
(hours of operation - Monday to Friday 8.30am to 5:00pm EST)

  • For claims PRESS 1
  • For enquiries and changes to your existing cover PRESS 3

Mortgage Repayment Insurance (MRI)

Phone Allianz on 1300 362 108
(hours of operation – Monday to Friday 8.30am to 5:00pm)

  • For claims PRESS 1
  • For enquiries and changes to your existing cover PRESS 3